I just had a very unpleasant experience at Liberty Plaza. I have spent hundreds of dollars there over the past month, buying fabric and notions, and having costumes sewn for the Friends of the Arts production of MY FAIR LADY.
Today when I went to pick up the last of the costumes, I found that the seamstress had ruined my hand-painted fabric; had obviously ignored the drawing and written instructions I had given her; and had sewn something completely different. I had asked for a one piece, extra wide kimono-style dress. I got a two piece suit, with a very narrow skirt and short kimono style top.
The drawing I gave is shown below in my earlier post. It clearly shows that the kimono-dress is worn over a black skirt and high-necked blouse. The seamstress made the blouse for me, and fixed an existing skirt at the bottom for those parts of the costume.
She obviously knew what the pieces of the costume were supposed to be and how they were supposed to go together; But she decided to do something different with my hand-painted fabric.
When I returned this afternoon, the seamstress tried to say that she was following my instructions. Obviously, this was false. I repeatedly mentioned to her I had spoken to her personally and explained in great detail, as well as written on my sketch that the kimono needed extra gathers or something to make it wide. She also had my phone number, so I asked why she didn't call me if she thought the instructions were contradictory or ambiguous. (I didn't actually use those words--I said if you didn't understand...)
Instead of customer service and an apology, I was treated to being pinched in the arm very hard by this same seamstress.
Eventually, I got some of my money back, but not even all that I had paid for this outfit. I got tired of the argument as she and the other workers at Liberty all gathered around, telling me to lower my voice. They obviously didn't want other customers to know that they had a dissatisfied customer. But they also didn't seem the least bit concerned about the fact that they had 1) ruined my fabric; 2) cost me money and time; and 3) put me in a terrific bind for the show that is coming up.
The seamstress instead insisted that is was just a mistake. And after I got some of my money back,she'd kindly keep the suit that she had made.
What's up with that? I said I don't think so.
The real kicker is that after I left, she called the police ON ME! Yes, I was angry and raised my voice. I don't think that's a crime. But all along she thought I was a teacher, but today found out I was a lawyer. I think she called the police because she's afraid I would do something first and this is her way of "protecting" herself.
I have no intention of doing anything further, except blog about it.
And say I'd be really careful before using the seamstress services at Liberty Plaza. You just might get screwed.
You certainly won't get treated like a customer whose business is valued.